We provide user support services to consumers using web-based tools and software as well as through telephone support. These tools may include software that enables us to remotely access and control a user's computer with their permission. We require certain information and permissions from you to provide the Services. Some information we collect may be provided by the user directly, such as when requested by a form or on the phone by a technician. Other technical information might be collected or accessed by or through our diagnostic and related tools as our computers work with yours to provide the Services.
We respect and are committed to protecting your privacy. We may collect personally identifiable information when you visit our site. We also automatically receive and record information on our server logs from your browser including your IP address, cookie information, and the page(s) you visited. We will not sell your personally identifiable information to anyone.
Personal Information: We will ask you when we need information that personally identifies you ("personal information") or allows us to contact you. In order to use the Services, the user must first typically register or provide certain identifying information. This includes re-registration/renewal notifications, special offers, and surveys on improving our Services.
Payment Information:If you register for the Services, logixtechsupport may collect credit card information and other payment information. Like many companies, logixtechsupport may use third party payment processing, payment gateways transactions to process and verify credit cards on our behalf. logixtechsupport uses payment information to complete your transactions.
Computer Information: This information is used to provide you the best tech support. Once we know what we are dealing with, we can serve you better. Information includes the following:
Information about the date of purchase of your computer.
Type of computer
Identification number of your computer
Make and model of your computer and/or any computer hardware, software installed or peripherals attached to it
Condition of the computer
System and registry data about software installations and hardware
Remote Access: While requesting support, you may request the problem to be resolved by enabling logixtechsupport technicians to have access to and to take control of your computer. logixtechsupport uses software tools, which enable you to grant control of your computer to a logixtechsupport technician remotely over the Internet. This allows the logixtechsupport technician to diagnose or correct problems without ever coming to the location of your computer. logixtechsupport does not use the Remote Access software to access and control your computer without your consent, and we request that you remain present when are technicians are doing so. logixtechsupport technicians are trained in the use of this software, and we take steps to limit access to confidential or sensitive information stored on the user's computer or network, avoid deliberate destruction of information on the user's computer or networks, and help to avoid system problems. logixtechsupport maintains specific internal policy and technical controls to limit how and whether our remote access tools may be used to assist you.
Security Your payment and personal information is always safe. Our secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read over the Internet..